Returns
Memo Honey Return Policy: A 60-Day Calendar and Packing List
The sales page prints a 60-day money-back guarantee counted from the purchase date, and asks for at least 30 days of use first. Call +1 (302) 200-3480 with your order ID, mail the bottles with tracking to 450 Park Avenue, Floor 5, New York, NY 10022, and pay the postage yourself. Refunds follow after the return is credited.
Written by the MemoHoney editorial teamMedically reviewed by Dr. Mary Cunningham, NeuropsychologistPublished Last updated · 7 min read
The terms
What is the Memo Honey return policy in one table?
Think of the policy as five numbers and one phone call. Here they are together.
- Window: 60 days, counted from the date of purchase, not from delivery.
- Use: the sales page requests 30 or more days of use before you get in touch.
- First step: call +1 (302) 200-3480 with your order ID.
- Postage: the buyer pays and should use a tracked service.
- Refund: 3-5 business days once the returned bottles are credited, then 5-10 more days before your card issuer posts it.
| Term | What it says |
|---|---|
| Length | 60 days |
| Starts | Date of purchase |
| Use requested | 30 or more days before you get in touch |
| Contact | Phone first: +1 (302) 200-3480, with your order ID |
| Return address | 450 Park Avenue, Floor 5, New York, NY 10022, USA |
| Inside the parcel | Your full name, email and order ID |
| Postage | Paid by the buyer; not refunded |
| Opened bottles | Not spelled out. Ask the order desk before you mail |
The guarantee comes from the sales page at mymemohoney.com (MemoHoney sales page). The order desk runs refunds. This site is a retail desk and cannot issue them.
Your calendar
What does a 60-day calendar look like?
The clock starts on the day you pay. Shipping days come out of your window, so mark day 60 on the day you order.
Day 1: save the paperwork
Keep the order email: it carries your order ID and the tracking link. If it does not arrive, look in spam.
When the box arrives: check it
Count the bottles, look at each seal and write down the lot and best-before date. Report problems at once.
About day 30: take stock
The sales page asks for at least 30 days of use. Put your latest week next to your baseline week and write down what you see.
Day 45: lean one way
Decide if you lean toward keeping it or stopping. If a refund is likely, find your order ID now and decide which bottles to send.
Days 50 to 59: act
Do not wait for the last week. Call the order desk, ask what to send and mail the parcel with tracking.
Day 60: the window closes
A call after that is a request, not a right. We cannot promise exceptions.
Read the guarantee before you buy, not after. The sales page lists the packs and the money-back terms in one place.Disclosure: this site is paid when an order goes through its links. Price and terms are set on the sales page.
See today's price and guaranteeThe parcel
What goes in the return parcel?
Refunds stall when the order ID is missing, the parcel has no tracking or the address is wrong. A short list prevents all three.
- The bottles the order desk asked for. Confirm this on the call. Do not guess.
- A note with your full name, email and order ID.
- A sealed, sturdy box.
- A tracked service. Keep the tracking number until the money shows on your card.
- The right address: 450 Park Avenue, Floor 5, New York, NY 10022.
Do not send returns to the New York office on Broadway, and do not send them to the Ogden, Utah, PO box printed on the bottle label. Neither one processes refunds.
Our own tip, not a label rule: photograph the bottles and the packed box before you seal it. If the parcel is lost, a photo and a tracking number make the call easier.
Timing
How long until the money comes back?
There are three waits, and only the first one is in your hands.
| Stage | Who is waiting on whom | Length |
|---|---|---|
| Parcel in the mail | You and the carrier | Depends on the service you choose |
| Return credited, refund processed | The order desk | 3-5 business days |
| Credit posts to your statement | Your card issuer | 5-10 days |
Parcel shown as delivered and both waits over? Phone the order desk with your order ID and tracking number, then ask your bank. The refund covers your purchase price. Return postage is never part of it.
Before it ships
Can you cancel a Memo Honey order?
Call the order desk right away at +1 (302) 200-3480. The sales page describes no cancellation window, so speed is the only lever you have.
Ask whether the order can still be stopped if it has not shipped. If it has, the desk may send you down the return route. A double charge or a wrong pack is a billing matter for the same desk. Give both order IDs or the card statement line.
Email works as a second route: [email protected]. The website inbox cannot see orders, so do not send cancellations there.
Before you mail
Which questions should you ask when you call?
The sales page leaves some gaps. Fill them on the phone, and write down the name of the person and the date.
- Do I send opened bottles, unopened bottles or all of them?
- Is the shipping charge on a 2-bottle order refunded?
- What exact amount will be refunded, so I can check it later?
- Does the guarantee apply to my order if I paid on another website?
- What is my deadline, counting from my purchase date?
The guarantee limits what you risk. It does not say the capsules work. No trial of the formula has been published, so judge it by the label and your own notes over 30 to 60 days.
FAQ
Frequently asked questions
How long is the Memo Honey return window?
Sixty days, counted from the day you pay, per the sales page. Days in transit are part of the count, so write your deadline down when you order. The page also requests at least 30 days of use before you get in touch.
Where do I send Memo Honey returns?
Phone +1 (302) 200-3480 before you mail anything. Then ship the bottles, tracked, to 450 Park Avenue, Floor 5, New York, NY 10022, with a note inside giving your full name, email and order ID.
Who pays return shipping on a Memo Honey refund?
The buyer does. The terms ask for a tracked service, and the postage is not refunded. Keep the tracking number until the money has reached your card.
How long does a Memo Honey refund take?
Two waits follow the return. First 3-5 business days after the bottles are credited, then 5-10 more days for your card issuer. The time the parcel spends in the mail comes before both.
Can I return opened Memo Honey bottles?
The sales page is silent on this. It asks for 30 days of use first, which implies an opened bottle. Ask the order desk exactly what to send, and hold on to every bottle until the claim is closed.
Does the guarantee cover Memo Honey bought on another website?
We cannot say. The guarantee described here belongs to mymemohoney.com, the sales page our buttons open. If you paid another seller, ask that seller for its own terms and check your bottle against the label.
Verdict
Our view
This is a clear policy with two real costs: you wait for the post and you pay the postage. It also leaves two gaps, opened bottles and the 2-bottle shipping charge. A buyer who asks about both on the phone loses nothing.
The best use of the guarantee is a calendar, not a memory. Write the day-60 date on the day you buy. Keep a short weekly note. Decide before the last week.
A guarantee is not proof that MemoHoney works, and it is not a reason to skip a doctor. MemoHoney is a dietary supplement, not FDA approved, like every supplement. If memory changes disrupt your daily life, book a visit rather than waiting out the window.
If the terms suit you, the order page shows your final total before you pay, so you can check it against this calendar.Disclosure: this site is paid when an order goes through its links. Price and terms are set on the sales page.
See today's price and guarantee