Help and support
Contact MemoHoney: Order Desk, Website Email and the Label Distributor
For order support, tracking, changes and refunds, call the BuyGoods order desk at +1 (302) 200-3480 or write to [email protected]. For page errors, privacy and press, email [email protected], Mon-Fri 9:00am-5:00pm ET. That website inbox cannot see orders. Have your order ID ready, because every order question starts with it.
Written by the MemoHoney editorial teamUpdated
Contacts
How do I contact MemoHoney customer service?
Pick the channel by what you need. The order desk sees orders; the website team does not.
Order support, tracking and refunds
+1 (302) 200-3480
[email protected]
BuyGoods order desk. This desk can see your order. Have your order ID ready.
This website
Mon-Fri 9:00am-5:00pm ET. Pages, typos, privacy, press. This inbox cannot see orders.
Office (New York)
1700 Broadway, Floor 28
New York, NY 10019
Mail only. No walk-in sales.
Returns (New York)
450 Park Avenue, Floor 5
New York, NY 10022
Include your full name, email and order ID. Buyer pays return shipping. Use a tracked service.
The bottle label also prints a distributor: Instituto Experience, PO Box 12730, Ogden, UT 84404, +1 (507) 448-8190, [email protected]. For an order placed through this site, start with the order desk above.
Memohoneynow is a licensed U.S. retail desk for MemoHoney. We write these pages and send buyers to the sales page through our order buttons. We are not the maker. Payments, parcels and refunds run through the BuyGoods order desk, which is why the phone number above is the one that can actually move an order.
Pick the right channel
Which MemoHoney contact handles which question?
Find your question in the left column. Sending it to the right place first saves a second message.
| What you need | Where to go | Why there |
|---|---|---|
| Where is my parcel? | The tracking link in your order email, then +1 (302) 200-3480 | The order email carries the tracking link; the desk can resend it |
| Change an address or a pack | Order support, +1 (302) 200-3480 | Only the desk can edit an order, and the sooner the better |
| Money-back claim | Order support, +1 (302) 200-3480, with your order ID | The sales page says claims start with a call |
| An order question in writing | [email protected] | Reaches the order side, not the website team |
| Match a lot number to your order | Order support, +1 (302) 200-3480 | Lot codes are seller references the desk can look up |
| A typo, broken link or press request | [email protected] | The website team edits these pages |
| A privacy request about this website | [email protected] | See the privacy policy |
| A question about the formula itself | The distributor printed on the label | Instituto Experience is the name on the bottle |
Phone
Is there a MemoHoney phone number?
Yes. The order desk number is +1 (302) 200-3480. The label prints a second number for the distributor.
Two phone numbers are connected to MemoHoney, and they do different jobs. Mixing them up is the most common reason a call goes nowhere.
+1 (302) 200-3480
The BuyGoods order desk. It handles orders, tracking, changes, refunds and the 60-day money-back claim.
+1 (507) 448-8190
Instituto Experience, the distributor printed on the bottle. It did not take your payment through this site.
The email on the label, [email protected], is the same address the order desk uses. Pages that list other numbers for "MemoHoney support" may belong to lookalike domains, and we cannot vouch for them.
Before you call
What should you have ready before contacting MemoHoney support?
One number does most of the work: the order ID from your confirmation email.
- Order ID. It sits in the confirmation email. Check your spam folder if you cannot find it.
- The email address you paid with. It finds the order if the ID is lost.
- Name and shipping address, spelled the way you typed them at checkout.
- The pack you bought. 2, 3 or 6 bottles, and the date you ordered.
- What arrived. The number of bottles, the state of each seal, and the lot and best-before from the base when the bottle shows them.
- Photos, if something came damaged or the label looks different from our label page.
No one needs your full card number or security code to find an order. Leave both out of every email and call.
Hours
When does MemoHoney support answer?
Only the website inbox has published hours. The brief prints no hours for the order desk.
Order support
Call +1 (302) 200-3480. No opening hours are printed. If nobody picks up, leave your order ID and a callback number, then try [email protected] in writing.
Website team
[email protected] is read Mon-Fri 9:00am-5:00pm ET. Mail sent on a weekend is read the next business day.
New York office
1700 Broadway, Floor 28, New York, NY 10019, USA. Letters only. A call reaches the order desk much faster than post.
Spotted a wrong fact on one of our pages? Tell the website team. We correct it and move the update date, as our editorial standards describe.
Ready to try MemoHoney?From $49 a bottle on 6 bottles · 60-day money-back window · free U.S. shipping on 3+
Order nowRefunds
How do I ask for a MemoHoney refund or send a return?
Call first, then mail. Returns sent without a call can be hard to match to an order.
- Call the order desk
Ring +1 (302) 200-3480 with your order ID inside the 60-day window, which runs from the date of purchase.
- Mail the bottles
Send them to 450 Park Avenue, Floor 5, New York, NY 10022, USA with your full name, email and order ID inside. The buyer pays return shipping, so use a tracked service.
- Wait for the credit
The refund is issued 3-5 business days after the returned bottles are credited.
- Watch your card
Allow another 5-10 days for your card issuer to post it.
The sales page also asks for at least 30 days of use before a claim. The full terms are on the refund policy page.
The label
Who is the distributor printed on the MemoHoney label?
The bottle says distributed by Instituto Experience, with a post office box in Ogden, Utah.
The full line reads: Instituto Experience, PO Box 12730, Ogden, UT 84404, +1 (507) 448-8190, [email protected]. No factory is named, and we found little public information beyond the label. The sales page's legal links also point to an Instituto Experience site.
The distributor is the right place for questions about the product itself, such as which form of niacin the capsule uses. The label does not say. For anything about an order placed through Memohoneynow, the order desk is faster, because it holds your payment and tracking records.
Read more about who we are on the about page.
Feeling unwell
How do you report a side effect from MemoHoney?
Stop the capsules and call your doctor if something feels wrong, such as stomach upset, dizziness or a rash. Bring the bottle so the doctor can read the label. Sudden confusion, trouble speaking or weakness on one side needs 911 right away. You can report a problem with any supplement to the FDA through MedWatch, and you may also tell the order desk with your lot number.
FAQ
MemoHoney contact FAQ
What is the MemoHoney customer service phone number?
For orders bought through this site, call +1 (302) 200-3480, the BuyGoods order desk. It handles tracking, changes, refunds and the 60-day money-back claim. Have the order ID from your confirmation email ready, because the desk looks orders up by that number first.
Can I email MemoHoney about my order?
Yes. Write to [email protected], which reaches the order side. Put your order ID and the email you paid with in the first line. Do not send order questions to the website inbox, because the team that writes these pages has no access to orders.
Why can't the Memohoneynow website email see my order?
Because Memohoneynow writes the pages and the order desk runs the checkout. Payments, addresses and tracking sit with the order desk, not with the website team. The website inbox handles typos, broken links, privacy requests and press, Mon-Fri 9:00am-5:00pm ET.
How do I cancel a MemoHoney order?
Call +1 (302) 200-3480 as soon as you can, with your order ID. Only the order desk can stop or change an order. If the bottles have already shipped, the desk will explain the return steps instead, and the 60-day window from the date of purchase still applies.
Is the phone number on the MemoHoney label the order desk?
No. The label prints +1 (507) 448-8190 for the distributor, Instituto Experience, in Ogden, Utah. The order desk for purchases made through this site is +1 (302) 200-3480. Both share the same email address, [email protected], according to the label and the brief.
Can I visit a MemoHoney store or office?
No. The New York office at 1700 Broadway takes mail only, and there are no walk-in sales. Orders are placed through the sales page checkout and supported by the order desk, so a phone call gets help much faster than a visit or a letter would.
Where do I report a fake ad that uses the MemoHoney name?
Tell the website team at [email protected] and include a screenshot and the address of the page. No celebrity endorses MemoHoney. You can also report a misleading ad to the FTC. Read how to spot fake celebrity ads.
Who wrote this
Written and reviewed by
Plain-language pages built from the label, the sales page and linked public health sources.
Last updated . Read our editorial standards and how we check reviews. This website is run by a U.S. retail desk that sells MemoHoney, not by the maker (the label says distributed by Instituto Experience, Ogden, UT). We earn money when you buy through our order links.
Keep reading
More about MemoHoney
Refund policy
The exact MemoHoney refund steps: who to call, what to mail, where to send it and how long the money takes.
Read more
Shipping
Free U.S. shipping on 3 and 6 bottles, where tracking appears, and what to do if a parcel or seal arrives damaged.
Read moreFAQ
Forty-two short MemoHoney answers in seven topic groups, with a search box to find yours fast.
Read moreLicensed U.S. retail desk for MemoHoney
Ready to try MemoHoney?
Three packs on the sales page: 2, 3 or 6 bottles. The 6-bottle pack costs the least per bottle and ships free in the U.S.
- Secure checkout
- 60-day window
- Ships from the U.S. with tracking